To our valued clientele,
As Ontario approaches another shutdown, it is clear that the Covid-19 pandemic is impacting everyone from our families, to our businesses, to our first responders who are bravely on the front lines. We understand how challenging and overwhelming this time may be for you and we want you to know that we’re here for you.
We are taking strong measures to stop the spread of the virus and we will continue to monitor the latest information from the Ontario and Federal health agencies. We are proactively planning for every contingency to minimize any disruption to our customers, while ensuring that we are providing the same high level of service.
We will continue to work diligently to keep our locations safe and clean. This includes ensuring our products are assembled, packaged, and shipped to you in a clean and safe environment.
We will continue to offer essential services in-store to our clients who require a medical wig due to conditions related to hair loss such as alopecia or cancer. Please note that our boutique is operating at a 3 person capacity, and therefore, we can only accommodate 2 customers at a time. Our boutique will provide curb-side pickup for added convenience. We kindly ask that all customers reschedule their appointments if they are feeling sick or have been showing Covid-19 symptoms within the last 72 hours.
For non-essential services, our website, www.thelacewigsstore.com, is fully operational with a variety of ready-to-ship stock wigs to purchase. We are also offering complimentary free shipping Ontario-wide, as well as affordable international shipping to ensure your needs are met during these unprecedented times.
We will also continue to offer virtual consultations and over-the-phone assistance to those who need it.
We recognize how difficult the current circumstances are as a result of Covid-19, and we want to assure our clients that our services will remain accessible, stable, and strong.
We will continue to keep you updated on the steps we are taking to keep our services running as safely and smoothly as possible. We appreciate your patience and understanding during these uncertain times and we thank you for your support.
The Kapenzo™ Hair Team